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T&C's

    

Online Booking Terms and Conditions
The terms and conditions detailed below apply to all online bookings at www.bw-glenriddinghotel.co.uk 
When you make a booking, your contract (which shall include these terms and conditions) will be with Assured Rest Hotels Limited Trading As BEST WESTERN The Glenridding Hotel, Pine Trees House, Glenridding, Ullswater, Penrith, Cumbria, CA11 0PB(referred to in these terms and conditions as "BEST WESTERN The Glenridding Hotel").
All rates featured on the BEST WESTERN Glenridding Hotel Website are offered subject to availability and BEST WESTERN The Glenridding Hotel reserves the right to refuse any booking for good reason.


Pricing;

All prices shown online are in £'s per person per night (unless otherwise stated) based on 1 or 2 people sharing a twin or double room for one or more consecutive night stays, except for certain holiday periods where a minimum 2, 3 or 5 night stay may apply. These rates apply to pre-booked leisure stays only.
All prices include Value Added Tax at the current prevailing rate.
Prices are subject to change without notice. 


For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of your use of the room service, restaurant, coffee shop and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with BEST WESTERN The Glenridding Hotel that you irrevocably authorise BEST WESTERM The Glenridding Hotel to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall. All credit card transactions completed at the hotel will have an administration surcharge of £2.00 added to the total bill. This charge DOES NOT apply to DEBIT card transactions. Owing to the costs charged to us by credit card companies, we have no option but to implement this charge.


What the Price Includes;
Website prices include twin or double bedrooms (single room for single guests) with colour TV, direct dial telephone and private en suite bathroom.
The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation, are subject to change without prior notice. References to midweek rates are for Monday through to Thursday nights and weekend rates apply for Friday, Saturday and Sunday nights.

Availability;
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.
During major sporting events, social events, conferences and exhibitions, the same rates may not be available.
Superior & Lakeview Rooms;
On payment of a supplement, you can upgrade your accommodation to a superior or lakeview room, on a per room per night basis. Please ask for details.
Single Occupancy Supplements:
Individual guests using a single room (where available) are charged the standard per person rate and single supplement rate, as shown online. When no single room is available, individual guests may book a double or twin room and pay a single occupancy supplement
Weekdays    £25.00   &       Weekends   £35.00 per night.


Family Rooms:
We have a number of standard family rooms available for a supplement of £10.00 per night on any tariff. Larger family suites that feature a separate annex room for children are available for a supplement of £25.00 per night.
Babies;
Cots are also available at a supplement of £10.00 per stay.
Children’s Breakfast;           Charges are per child per day              

2 years and under      No Charge                                            

3-7   years                   £8.00                     

8-15 years                   £12.00


Please note:  If a child is booked into a double room with one full paying adult the supplements for single occupancy plus children’s breakfast that are stated above will apply.
                                                                                                                                                                                                                                                             Dogs;
Small – medium size dogs are welcomed in some rooms (maximum 2 dogs per room) and some public areas at a charge of £10.00 per dog per night.
Car Parking;
Car parking is free with limited availability. For further information on parking availability and charges, please call the hotel direct.

Checking In and Out;
Arrival and Departure
Hotel rooms are available from 14.00 hrs on the day of arrival. Rooms must be vacated by 11.00am on the day of departure. Please ask for details of the arrival and departure times when making your booking

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Meal Arrangements;
Those rates which include breakfast offer a full traditional or continental breakfast with tea or coffee. Those rates which include dinner offer a choice from the hotel's al a carte menu. There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner.

Leisure facilities;
You can enjoy a swim in our indoor heated swimming pool, which also features a bubble seat and jet stream, or simply relax in the sauna.

Booking Information;
Book on-line at www.bw-glenriddinghotel.co.uk .
If you make a booking direct with the hotel, you will be asked to guarantee your booking with a valid debit/ credit card.

Deposits and Pre-Payments;
A deposit or a pre payment may be required and, where required, will be taken, at the time of booking, in accordance with the provisions applying to the product and rate selected by you. In any event, you are required to guarantee your booking with a valid credit or debit card at the time of booking. Payment (where no deposit or prepayment is required or otherwise of any balance due) will be taken upon departure. In the event of cancellation payment will be taken in accordance with our cancellation terms. See "Cancellations and Amendments" below for details.

Balance of Monies Outstanding;
Prior to your departure from the hotel you will be required to settle your bill.
BEST WESTERN Glenridding Hotel accept all major credit cards, including MasterCard, Visa and American Express.

Cancellations and Amendments;
All cancellations must be made in accordance with our cancellation terms.
If you are unable to take up your booking for whatever reason the following conditions apply. We recommend you consider a cancellations insurance policy if there is any possibility you may be unable to take up your booking. Please note: On cancelling a booking the hotel will give you a cancellation number. This is important as it is your record that cancellation has been mad and recorded. In particular, mid-winter weather can be difficult in the Lake District. 1-8 weeks (4-8 weeks for special interest packages*) prior to arrival you will be charged 10% of the booking value. 7 days (28 days for special interest packages*.) * Special interest packages are: Christmas, New Year and Easter breaks. In case of non-arrival the total booking value will always be charged.

Whilst every effort is made to fulfill any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
• accept the changed arrangements as notified; or
• make alternative arrangements with the Hotel; or
• cancel your reservation and receive a full refund of any monies which you have paid to Best Western The Glenridding Hotel in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.

Complaints or Comments;
Any complaint or comment regarding your stay should be made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time.
Problems which cannot be resolved there and then should be notified in writing to; The Manager, Best Western Glenridding Hotel, Ullswater, Nr Penrith, CA11 0PB

General Information;
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
BEST WESTERN Glenridding Hotel shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful.
These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel for which you make your booking is situated.


Personal information is private.
BEST WESTERN Glenridding Hotel is committed to preserving the privacy of all visitors to our website at www.bw-glenriddinghotel.co.uk  Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
Information that we collect from you:
• When you visit, register or order products or services on www.bw-glenriddinghotel.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
• We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
• To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
Use of your Information:
• Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.
• In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
• You are able to un-subscribe at any time online here.
Disclosure of your Information:
• The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
• Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at glenridding@bestwestern.co.uk
• Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
• Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
• Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


Subscribing to The BEST WESTERN Glenridding Hotel
• If you subscribe to The Glenridding Hotel, then we will simply retain your email address, which will be added to BEST WESTERN Glenridding Hotel mailing list giving details of new products, competitions, promotions and offers. If you would like to be removed from the mailing list, please un-subscribe here.
Anything else?
Security and Data Retention:
We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.


Changes to our Privacy Policy:
• Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
Contact:
• All comments, queries and requests relating to our use of your information are welcomed and should be addressed to glenridding@bestwestern.co.uk 
All information is retained on our secure servers.
If you have any further questions with our privacy policy, please send a mail to glenridding@bestwestern.co.uk